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ISMP Canada News

April 5, 2016: Critical Incidents – Disclosure to Patients and Families - Ontario Critical Incident Learning Bulletin

Disclosure is an ongoing process that requires transparency, sensitivity, diplomacy, and diligence amongst all affected parties. When a critical incident occurs, the patient, family members, and staff can be adversely affected. Disclosing and apologizing to the patient and family, while integrating them into the investigation and learning process, assists with the rebuilding of trust and promotes a healing process for all involved.  Read more ...