Consumer Questionnaire about Selection and Purchase of
Natural Health Products
What is the purpose of the questionnaire?
The purpose of this questionnaire is to better understand the consumer experience in selecting and using natural health products (NHPs).
What products are we asking about?
NHPs contain naturally occurring ingredients that must be safe to use without a prescription. They differ from non-prescription or over-the-counter and prescription drugs, which contain chemical ingredients. Examples of NHPs include vitamins and minerals, homeopathic products, herb- and plant-based remedies, probiotics, as well as some toothpastes and sunscreens. You and your family may use natural health products to maintain your health or to self-treat certain conditions.
Where the following terms are used, you will be able to hover or mouse over them - i.e., natural health products, non-prescription drugs, and prescription drugs - to have a pop-up window open with the definition.
Natural Health Products (NHPs): NHPs are health products composed of naturally occurring ingredients that are used to restore or maintain good health and can be purchased without a prescription. They are often made from plants, but can also be made from animal, microorganism, and marine sources. Some examples include: vitamins and minerals, probiotics, herbal remedies, homeopathic products, traditional products (such as Traditional Chinese Medicine and Ayurvedic medicines), as well as some toothpastes and sunscreens.
Non-prescription Drugs (NPDs) or Over-the-Counter Drugs (OTCs): NPDs or OTCs are health products that are made of chemical ingredients and can be purchased without a prescription. Some examples include: acetaminophen (Tylenol®), ibuprofen (Motrin®, Advil®), dimenhydrinate (Gravol®), and loratadine (Claritin®).
Prescription drugs: Prescription drugs can only be obtained with a prescription and are most commonly dispensed through a pharmacy. Some examples include: azithromycin, metformin, atorvastatin (Lipitor®), lorazepam (Ativan®), and amoxicillin.
Who will receive your responses?
The Institute for Safe Medication Practices Canada (ISMP Canada) is responsible for administering the questionnaire on Health Canada's behalf.
Confidentiality will be maintained, and no personally identifiable information is requested. A summary of the findings using de-identified data will be shared with Health Canada. In addition, a summary report based on aggregated data will be posted on ISMP Canada's website.
How long will it take?
It will take about 15 minutes to complete. Please complete the questionnaire in one sitting, as you will not be able to exit the questionnaire and return to finish at a later time.
If you have experienced a serious side effect or an adverse reaction after using a natural health product and have not reported it, you are encouraged to do so.
Adverse reactions can be reported and submitted to the Canada Vigilance Program of Health Canada by telephone (toll-free: 1-866-234-2345), or online through MedEffect™ Canada at:
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