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Leadership Team
Carolyn Hoffman, Chief Executive Officer

Carolyn Hoffman RN, BSN, MN, has senior leadership experience in hospital operations, provincial government, nursing regulation and quality improvement in healthcare; all with a focus on patient safety. She was most recently the Executive Director of the Saskatchewan Registered Nurses' Association and was previously the SVP, Quality & Healthcare Improvement for Alberta Health Services, the largest health region in the country.

In 2004, Carolyn was one of the first employees of the Canadian Patient Safety Institute where she was Director of Operations (ONT to BC). Her key responsibilities included internal lead for the development and launch of the Safer Healthcare Now! National Campaign.

Carolyn is a co-author of the Tool for the Concise Analysis of Patient Safety Incidents (2016), Canadian Incident Analysis Framework (2012); the lead author of the 2008 consultation paper on the Development of a Canadian Adverse Event Reporting and Learning System; and co-author of the Canadian Root Cause Analysis Framework (2006) as well as the Canadian Patient Safety Dictionary (2003).

David U, Medication Safety Advisor

David U, RPh, BScPhm, MScPhm

David has a professional pharmacist background. He has held senior pharmacy management position in different hospitals in more than 25 years. His interests in medication safety, healthcare and information technologies in these years have provided David the expertise, passion and clear direction to be very much involved in medication safety. In late 1999, David, together with Michael Cohen of ISMP (US) founded ISMP Canada which has since initiated many medication safety projects across Canada. He has written numerous articles on medication safety in professional journals, newspapers, and ISMP Canada Safety bulletins. He is also an author of chapters on medication safety in two books. David has been speaking in many national and international conferences on medication safety.

Presently David is the Medication Safety Advisor for ISMP Canada. He is a member of the Executive Committee of the International Medication Safety Network (IMSN), a network of over 25 member countries including patient safety organizations, medicine regulators as well as pharmacovigilance centres. David also serves as the General Secretary of IMSN.

Sylvia Hyland, Vice President, Operations and Privacy Officer

Sylvia Hyland, RPh, BScPhm, ACPR, MHSc (Bioethics) completed a baccalaureate pharmacy degree from the University of Toronto, and a clinical pharmacy residency at Women's College Hospital in Toronto. She earned her Master of Health Sciences in Bioethics through the Joint Centre for Bioethics, University of Toronto.

Sylvia's professional experience includes clinical and leadership positions in several hospitals in Ontario. In her work for ISMP Canada, she has assisted with analyses of adverse medication events and has participated in focused reviews of medication use systems in healthcare.

Sylvia has contributed to provincial and national safety initiatives. Examples include: Co-Chair of Canada's Expert Advisory Committee on the Vigilance of Health Products; member of the Ontario Expert Panel on Standards of Care for the Administration of Psychotropic Drugs to Children and Youth in Licensed Residential Settings; member of the National Advisory Council on Prescription Drug Misuse; and member of the Executive Council for the Canadian Centre on Substance use and Addiction (CCSA) national First Do No Harm strategy.

Julie Greenall, Senior Director of Projects and Consultations

Julie Greenall, RPh, BScPhm, MHSc (Bioethics), ACPR, FISMPC

Julie is a pharmacist, with BScPhm (1981) and MHSc, Bioethics (2006) degrees, both from the University of Toronto. Julie joined ISMP Canada in 2004 to complete the first Canadian Fellowship in Safe Medication Management and became a staff member in 2005. In her current position as Senior Director of Projects and Consultations, she is responsible for coordinating, supervising and conducting a variety of projects and consults (e.g., development of medication safety self assessment (MSSA) programs, critical incident analyses, proactive risk assessments, medication system safety reviews).

Certina Ho, Director, Community Pharmacy Reporting and Learning

Certina Ho, RPh, BScPhm, MISt, MEd, PhD

Certina Ho is a graduate of the Leslie Dan Faculty of Pharmacy, University of Toronto. Certina joined ISMP Canada in 2007 with a primary responsibility on medication safety initiatives related to community pharmacy practice as well as medication incident reporting and analysis.

Certina obtained her graduate degrees in Library and Information Science (1998) and in Education (2005) from the University of Toronto. She completed her PhD dissertation at the University of Toronto in 2015 and currently holds faculty appointment at the Leslie Dan Faculty of Pharmacy, University of Toronto, School of Pharmacy, University of Waterloo, and the Michael G. DeGroote School of Medicine, McMaster University, with a focus on the development of patient/medication safety and quality improvement curriculum, respectively.

Dorothy Tscheng, Director, Practitioner & Consumer Reporting & Learning

Dorothy Tscheng, RPh, BScPhm, CGP

Dorothy Tscheng, RPh, BScPhm, CGP, is a Certified Geriatric Pharmacist who graduated from the University of Toronto in 1993 and joined ISMP Canada in 2007. She has more than 25 years of pharmacy practice in pharmaceutical industry, acute care, community pharmacy, drug information, home care and medication safety. Dorothy is a published author of several articles and chapters in various pharmacy resources. Her management tenure includes oversight of the operations of a large drug information centre and responsibility for leading a team to achieve ISO 9001:2008 certification.

Dorothy currently oversees activities within the Individual Practitioner Reporting and Consumer Reporting programs, including analysis of medication incidents, development of safety strategies, and dissemination of incident learning through 2 ISMP Canada's publications-ISMP Canada Safety Bulletin for health care practitioners and Newsletter for consumers. She also precepts pharmacy students from the University of Toronto and the University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences.

Gary Lee, Information Technology Manager

Gary Lee, BEng

Gary Lee is the IT Manager at ISMP Canada, where he leads the maintenance and continued development of IT, including application development, vendor management, office infrastructure, procurement and technical support. Gary earned his B.Eng in Computer Engineering from McGill University and has more than 15 years of experience in various industries, including e-commerce and media. During his time at ISMP Canada, Gary has developed incident reporting programs for community pharmacy and consumers.

Michael Hamilton, Medical Director

Michael Hamilton BSc, BEd, MD, MPH, CCFP

After varied clinical experiences in rural medicine, in-patient care, emergency medicine, and as a coroner, Michael joined the Institute for Safe Medication Practices in 2012. He contributes to the investigation of medication errors and the development of mitigation strategies, collaborates in the many ongoing research projects at ISMP Canada, and is privileged to be able to advise and educate local and international health care providers, administrators, policymakers, and legislators about issues in medication safety. Michael has a BSc and MPH from the University of Waterloo, a BEd from Brock University, and received his MD from Queen's University. He completed his medical residency at the University of Ottawa. In addition to his role at ISMP Canada, Michael provides clinical care in community practice and long-term-care.

Melissa Sheldrick, Patient and Family Advisor

Melissa Sheldrick, B.A. Soc, M Sc in Education

Melissa joined ISMPC as a Patient and Family Advisor, this year. She has over 15 years experience working with families, teaching children and colleagues. Melissa has made meaningful change in Ontario, across the country and in other parts of the world through her advocacy for increased patient safety in medication safety. She speaks publicly about the loss of her son through medication error to patients, professionals and faculty students. Melissa's role at ISMPC is to be the voice of both the patient and consumer and to advise on different projects, using that unique perspective.

Ko Hsuan Fan (Connie), Manager, Finance and Office Administration

Ko Hsuan Fan (Connie), BSc, CPA, CMA

Ko Hsuan Fan (Connie), BSc, CPA, CMA completed a baccalaureate of science degree from the University of Toronto and earned the Certified Management Accountant designation in 2013. Connie is responsible for daily accounting activities, budget development, month-end reporting and annual audit preparation. She also manages the administrative team to provide support for ISMP Canada's programs and services.

Vivian Law, Director, Innovative Education Programs & Services

Vivian Law, BSc, BScPhm, PharmD, MSc

Vivian has two undergraduate degrees and a Doctorate of Pharmacy from the University of Toronto. She has also completed the requirements for a Master of Quality Improvement and Patient Safety at the same university. Vivian is currently the Clinical Pharmacist for Orthopedics/Neurology/Multiple Sclerosis Clinic at Unity Health Toronto and has worked in a variety of other speciality areas such as vascular surgery, chemotherapy, respirology and Cystic Fibrosis.

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