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Leadership Team
Carolyn Hoffman, President and Chief Executive Officer

Carolyn Hoffman RN, BSN, MN, has senior leadership experience in hospital operations, provincial government, nursing regulation and quality improvement in healthcare; all with a focus on patient safety. She was most recently the Executive Director of the Saskatchewan Registered Nurses' Association and was previously the SVP, Quality & Healthcare Improvement for Alberta Health Services, the largest health region in the country.

In 2004, Carolyn was one of the first employees of the Canadian Patient Safety Institute where she was Director of Operations (ONT to BC). Her key responsibilities included internal lead for the development and launch of the Safer Healthcare Now! National Campaign.

Carolyn is a co-author of the Tool for the Concise Analysis of Patient Safety Incidents (2016), Canadian Incident Analysis Framework (2012); the lead author of the 2008 consultation paper on the Development of a Canadian Adverse Event Reporting and Learning System; and co-author of the Canadian Root Cause Analysis Framework (2006) as well as the Canadian Patient Safety Dictionary (2003).

David U, Advisor

David U, RPh, BScPhm, MScPhm

David has a professional pharmacist background. He has held senior pharmacy management position in different hospitals in more than 25 years. His interests in medication safety, healthcare and information technologies in these years have provided David the expertise, passion and clear direction to be very much involved in medication safety. In late 1999, David, together with Michael Cohen of ISMP (US) founded ISMP Canada which has since initiated many medication safety projects across Canada. He has written numerous articles on medication safety in professional journals, newspapers, and ISMP Canada Safety bulletins. He is also an author of chapters on medication safety in two books. David has been speaking in many national and international conferences on medication safety.

Presently David U is a member of Board of Trustees of the Institute for Safe Medication Practice (ISMP) in the US; a member of the Ontario Chief Coroner's Patient Safety Review Committee; a member of the Interagency Collaboration Group (federal). In addition, David is a member of the executive committee of the International Medication Safety Network, a network of over 25 member countries involving in medication error centres, phamacovigilance centres and WHO.

Sylvia Hyland, Vice President and Chief Operating Officer

Sylvia Hyland, RPh, BScPhm, ACPR, MHSc (Bioethics) completed a baccalaureate pharmacy degree from the University of Toronto, and a clinical pharmacy residency at Women's College Hospital in Toronto. She earned her Master of Health Sciences in Bioethics through the Joint Centre for Bioethics, University of Toronto.

Sylvia's professional experience includes clinical and leadership positions in several hospitals in Ontario. In her work for ISMP Canada, she has assisted with analyses of adverse medication events and has participated in focused reviews of medication use systems in healthcare.

Sylvia has contributed to provincial and national safety initiatives. Examples include: Co-Chair of Canada's Expert Advisory Committee on the Vigilance of Health Products; member of the Ontario Expert Panel on Standards of Care for the Administration of Psychotropic Drugs to Children and Youth in Licensed Residential Settings; member of the National Advisory Council on Prescription Drug Misuse; and member of the Executive Council for the Canadian Centre on Substance use and Addiction (CCSA) national First Do No Harm strategy.

Julie Greenall, Director of Projects and Education

Julie Greenall, RPh, BScPhm, MHSc (Bioethics), ACPR, FISMPC

Julie has more than 35 years of clinical and management experience in pharmacy practice in community hospitals, long-term care and community pharmacy. Julie received her BScPhm degree in 1981 and an MHSc in Bioethics in 2006, both from the University of Toronto. Julie joined ISMP Canada in 2004 to complete the first Canadian Fellowship in Safe Medication Management and became a staff member in 2005. In her current position as Director of Projects and Education, she is responsible for ISMP Canada's consultation and education programs.

Julie has participated in numerous medication system reviews, root cause analyses of critical medication incidents and proactive risk assessment projects. Associated with these reviews, Julie has been an expert witness for coroner inquests. Julie is a co-author of the 2006 Canadian Root Cause Analysis Framework and the revised Canadian Incident Analysis Framework released in 2012. In 2015-16, she led the updating of ISMP Canada's Failure Mode and Effects Analysis Framework and Hospital Medication Safety Self Assessment program.

Kurt Kroesen, Chief Financial Officer

Kurt Kroesen, BBA, MBA, CMA

Kurt Kroesen is the Chief Financial Officer on a contract basis.

Kurt joined ISMP Canada in June 2014 to undertake traditional senior accounting and financial management roles as well as lead the search for new sources of revenue.

After graduating with an MBA from Schulich School of Business, Kurt worked for General Foods (now part of Kraft Foods) in an analyst position. During his employment there he became financial director for a number of brand portfolios, including coffee, pet foods and financial systems. Next, he became the senior financial person at Canadian Diabetes Association where he had responsibility for accounting, financial planning, information technology, human resources, purchasing, administration and, for some years, the pick-up and sale of used clothing and household items business.

Certina Ho, Project Lead

Certina Ho, RPh, BScPhm, MISt, MEd, PhD

Certina Ho is a graduate of the Faculty of Pharmacy, University of Toronto. Certina joined ISMP Canada in 2007 with a primary responsibility on medication safety initiatives related to community pharmacy practice as well as medication incident reporting and analysis. Certina obtained her graduate degrees in Library and Information Science (1998) and in Education (2005) from the University of Toronto.

Certina is currently a lecturer and a faculty coordinator at the Office of Experiential Education, Leslie Dan Faculty of Pharmacy, University of Toronto, responsible for the Advanced Pharmacy Practice Experience (APPE) of the Doctor of Pharmacy (PharmD) program. She is an Adjunct Clinical Assistant Professor at the School of Medicine, McMaster University, providing teaching support to evidence-based medicine tutorials and quality assurance projects of family medicine residents at the Kitchener-Waterloo campus. In addition, she has been an Adjunct Clinical Assistant Professor at the School of Pharmacy, University of Waterloo, since 2008 with a focus on the development of drug information, evidence-based medicine, and patient safety curriculum.

Dorothy Tscheng, Project Lead

Dorothy Tscheng, RPh, BScPhm, CGP

Dorothy Tscheng joined ISMP Canada in 2007 and is currently a Project Lead. She is responsible for the management of the Ontario portfolio, in addition to the development of ISMP Canada's national safety bulletins.

Dorothy earned her BScPhm. from the University of Toronto and is a Certified Geriatric Pharmacist. She has more than 20 years of pharmacy practice in pharmaceutical industry, acute care, drug information, community pharmacy and most recently home care. Dorothy is a published author of several articles and chapters in various pharmacy-related references and resources. Her management tenure includes oversight of the operations of a large drug information centre and responsibility for leading a team to achieve ISO 9001:2008 certification.

Gary Lee, Manager of Information Technology

Gary Lee, BEng

Gary Lee joined ISMP Canada in 2008 as an IT Manager. He is responsible for the maintenance and continued development of IT in support of ISMP Canada's projects and objectives.

Gary earned his B.Eng in Computer Engineering from McGill University and has more than 15 years of experience in various industries, including e-commerce and media. At ISMP Canada, he designed and developed the Community Pharmacy Incident Reporting Program. In 2013, his role expanded to management of the administrative staff.

Michael J.A. Hamilton, Physician Lead and Medication Safety Specialist

Michael J.A. Hamilton, BSc, BEd, MD, MPH, CCFP

Michael has over fifteen years of clinical medicine involvement in rural, remote, and urban practice, with experience in emergency medicine, long-term care, inpatient care, and office practice.

His education, his work, and his experience with multiple health care accreditation cycles has given him an interest in procedure and system analysis, healthcare safety, and methods of designing work processes to minimize the risk of error, while ensuring high quality care.

Michael joined ISMP Canada in 2012 and is currently a Medication Safety Specialist and the Physician Lead. He has a number of oversight and leadership roles within the organization including leading ISMP Canada's national opioid safety project, Safer Decisions Save Lives. As part of the incident analysis group, he participates in the investigation of medication errors, contributes to the dissemination of safety recommendations, and collaborates in research projects with the Institute. He has been privileged to be able to speak and consult internationally to health care providers, policymakers, and legislators about issues in medication safety.

Michael has a BSc and Master of Public Health from the University of Waterloo, a BEd from Brock University, and received his MD from Queen's University. Michael has also served as an investigating coroner with the Office of the Chief Coroner for Ontario. He continues his current clinical practice and serves on medical advisory and safety committees in the community.

Jessica Ma, Project Lead

Jessica Ma, RPh, BScPhm, ACPR

Jessica has over 15 years of clinical, academic and management experience in pharmacy practice. Her career has spanned many sectors of healthcare including hospital, clinical informatics, ambulatory care, and public health. Jessica has been an author and reviewer of clinical pharmacy research and medication safety-related publications. She has served as a guest lecturer and preceptor in the Doctor of Pharmacy program at the University of Toronto. Jessica joined ISMP Canada in 2012 and has been involved in leading grant projects, consultations, education programs, and the development of ISMP Canada Safety Bulletins.

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