Education Events
Medication Safety Learning Centre

Upcoming ISMP Canada Events:

Request a workshop for your organization

ISMP Canada provides educational sessions and workshops for various organizations across the country. The topic of the workshop and presentation content can be tailored to suit the needs of the organization and the participants in attendance. A list of education events offered by ISMP Canada can be found below. For more information, please contact ISMP Canada with your request for a particular workshop for your organization.


ISMP Canada's eLearning portal provides online educational modules to advance patient safety. These interactive courses can be taken anytime and anywhere from a computer with an Internet connection.

Simply create an account, then register for the modules that interest you. If your organization would like to arrange for an institutional education package please contact us at

Medication Safety Considerations for Compliance Packaging: An online learning program

This program is for pharmacists, pharmacy technicians and pharmacy assistants who want to learn more about how to safely prepare compliance packages. The program will introduce medication safety principles and concepts specifically applicable to compliance packaging. The potential for medication errors associated with compliance packaging will be examined with discussion of system-based strategies to prevent such errors. Click here to access the program.

CCCEP The Canadian Council on Continuing Education in Pharmacy (CCCEP) has accredited this program for 3 CEUs for both pharmacists and pharmacy technicians; CCCEP # 1231-2017-2195-I-P and 1231-2017-2196-I-T.

Multiple IV Infusion Safety

The primary purpose of these eLearning modules is help improve the safety of multiple IV infusions. In particular, the modules focus on addressing known education gaps associated with setting up and managing secondary IV infusions and shared infusion volume (i.e., the common volume shared by 2 or more infusates). They are intended for clinicians, students and educators working in clinical settings such as critical care, medical/surgical, and paediatric units. Click here to access the program.

HumanEra's research identified that a significant contributor to some IV medication errors is a gap in knowledge about fundamental infusion therapy principles. To help fill this gap, HumanEra developed 4 modules that teach concepts of infusion therapy related to secondary (piggyback) infusions and shared infusion volume (i.e., the volume shared by 2 or more IV agents from the point infusions are connected to the patient's bloodstream).

The modules were iteratively designed based on feedback from infusion experts and test results from simulation studies. The resulting modules are:

  • Infusion pump vendor-neutral
  • Interactive and case-based (from reported incidents)
  • 20-30 minutes each
  • The modules are intended for nurses, but are also applicable to pharmacists, quality improvement and risk management staff, and any clinician administering IV syringe pushes (e.g., anesthesiologists, paramedics, resuscitation teams).

These modules were developed by HumanEra (University Health Network) with funding from Health Quality Ontario. ISMP Canada partnered with HumanEra to distribute the modules.


A webinar is a seminar presented over the World Wide Web (Web + seminar = webinar) and viewed with a computer with an Internet connection. Since webinars consist of both visual and audio information a telephone is also required. There may be one or more speakers providing comments and answering questions during the presentation. Past webinars | Webinar ready? Test your computer.

User Perspectives on Safe Label and Package Design for Prescription Health Products Workshop

This workshop will teach participants about user issues and safety principles pertinent to manufacturer design of safe and clear labels and packages for prescription health products. Participants will learn how these principles can be applied, with a focus on avoiding or mitigating harm associated with product-use errors.

BPMH Training for Pharmacy Technicians Workshop:

Understanding the hospital pharmacy technician's role in the medication reconciliation process.

This one-day workshop is designed to provide hospital pharmacy technicians with an overview of medication reconciliation.

There will be a specific focus on the importance of the Best Possible Medication History (BPMH) within the medication reconciliation process and participants will learn how to conduct a BPMH interview and document the necessary components of a BPMH.

Medication Safety Culture Indicator Matrix (MedSCIM) Workshop:

This workshop teaches participants how to use medication incident reporting as an indicator to monitor patient safety culture within their organization. Participants will learn fundamental principles of medication incident reporting and patient safety culture. These concepts will be integrated to introduce a novel tool called the Medication Safety Cultural Indicator Matrix (MedSCIM), which was developed to measure patient safety culture in healthcare settings. This interactive workshop uses hands-on activities to teach participants how to use MedSCIM. By the end of the workshop, participants will become confident using MedSCIM to support a positive patient safety culture.

Failure Mode and Effects Analysis (FMEA) Workshop:

Organizations interested in minimizing the risk of adverse or unintended events often conduct an FMEA. FMEA is a team-based systematic and proactive approach for identifying ways that a process or design can fail, why it might fail, and how it can be made safer. In the context of healthcare, FMEA first strives to eliminate potential failures before they occur and then to keep the failure from reaching the patient.

Multi-Incident Analysis Workshop:

This one day interactive workshop presents the key concepts for conducting a multi-incident (aggregate) analysis, an approach that maximizes efficiency by analyzing a group of medication incidents that share a common topic. During this interactive workshop, participants will learn the step-wise process of conducting a multi-incident analysis, and situations where this methodology is most beneficial. By the end of the workshop, participants will be able to describe the steps of the multi-incident analysis methodology and apply the step-wise approach and begin conducting analysis of small groups of medication incidents.

Root Cause Analysis (RCA) Workshop:

RCA is a comprehensive, systematic approach to retrospective analysis of adverse events. The goals of RCA are to determine what happened, why it happened, and what can be done to reduce the likelihood of a recurrence.

Canadian Incident Analysis Framework:

This Framework is an analytic tool for performing a review of incidents, including but not limited to medication incidents, and identifies strategies for implementing system improvements through analysis of root causes and contributing factors.

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