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Going beyond the numbers: Using incident reports to assess medication safety culture

Friday, September 27, 2019
1 day workshop

This workshop is complementary to the Multi-Incident Analysis workshop which will be offered on the following day. Participants attending both are offered a 10% discount.

Development of this workshop was supported by the Canadian Society for Hospital Pharmacist (CSHP) Research and Education Foundation Grant and this workshop was the winner of the CSHP Ontario Branch Bill Wilson Patient Safety Award (2015).

This workshop teaches healthcare professionals how to use medication incident reporting as an indicator to monitor patient safety culture within their organization. Participants will learn fundamental principles of medication incident reporting and patient safety culture. These concepts will be integrated to introduce a novel tool called the Medication Safety Cultural Indicator Matrix (MedSCIM), which is a Qualitative Assessment Scale (QAS). MedSCIM was developed to measure patient safety culture in healthcare settings. This interactive workshop uses hands-on activities to teach participants how to use MedSCIM. At the conclusion of the workshop participants will be confident using MedSCIM to support a positive patient safety culture.

Participants will be asked to bring in 10 - 20 medication incidents (de-identified) from their practice site to use in the hands-on activities. Through the application of the MedSCIM, participants will have the opportunity to integrate their learning through hands-on analysis and interpretation of incidents from their own practices.

Learning Objectives:

  1. Have a high level understanding of the current context for patient safety in Canada
  2. Understand how analysis of medication incidents "by the numbers" can be misleading
  3. Understand the difference between quantitative and qualitative analysis of medication incidents
  4. Understand the importance of patient safety culture
  5. Be able to use the Medication Safety Cultural Indicator Matrix (MedSCIM) to assess organizational patient safety culture
Time: 8:45 am to 4:00 pm
Location: ISMP Canada
4711 Yonge Street,Suite 501
(Procter & Gamble building)
Toronto, ON
M2N 6K8
Cost: $500 + HST (Going Beyond the Numbers workshop only)
$900 + HST (Going Beyond the Numbers + Multi-Incident Analysis workshop)
For registration information, please select the Registration’ tab near the top of the screen.
Workshop Level: Intermediate (assumes basic knowledge of human factors engineering principles and systems-based approach to medication safety, previous experience with medication incident analysis preferred)
Audience: Previous participants of ISMP Canada analysis workshops, pharmacy directors, risk managers, patient safety officers, medication safety officers, and other healthcare providers seeking to enhance their ability to act on medication incident reports.

  About this workshop

  Registration Form

Course Registration Options

Please check off the option that is applicable to you.


Three Easy Ways to Register

Online: All major credit cards are accepted by PayPal. Fill in the form below and click the Buy Now button to go to the PayPal website to complete the transaction.

First Name:
  Last Name:
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Postal/Zip Code:
$500.00 (plus applicable taxes)
For the total including tax, please select your country and province/state above.

Fax: Complete this pdf form and fax to 416-733-1146 with credit card information.

Mail: Complete this pdf form and mail together with cheque or credit card information to:

       ISMP Canada
       4711 Yonge Street
       (Procter and Gamble building)
       Toronto, Ontario
       M2N 6K8

Registration will be confirmed within 10 days of receipt of payment.

Cancellation Policy

Notice of all cancellations must be provided in writing at least 7 days prior to the event. A $75 administration fee will apply to all refunds. There are no refunds for registrants who cancel after the cancellation deadline.

Registrants may postpone attendance to a future workshop however a $75 administration fee will apply if notice of postponement is received less than 7 days prior to the event.

ISMP Canada reserves the right to cancel or reschedule workshops. In the event of a cancellation, fees paid will be credited towards a future workshop, or fully refunded.

For additional information, call 1-866-544-7672 ext. 0(416-733-3131 ext. 0) or email to

Contact Us

ISMP Canada
4711 Yonge Street, Suite 501
Toronto, ON M2N 6K8
416–733–3131 ext.0
Toll Free:
1–866–544–7672 ext.0

Directions to ISMP Canada

4711 Yonge Street
(Procter & Gamble building)

On entry to the building, check in with Security to obtain a visitor ID badge (next to the lobby elevators).

We are located in the Procter & Gamble Building - 4711 Yonge Street - North of the 401 on the East side of Yonge Street, South of Sheppard Avenue.

(416-733-3131 - ISMP Canada)

Driving Directions:

Note that parking is NOT available in the Procter & Gamble building. Indoor paid parking is available at the Hullmark Centre (Yonge and Anndale – enter via Anndale).


We are located on the "Yonge Line" - please get off at the Sheppard Station.