This 1.5-day hands-on workshop teaches paramedics how to use Root Cause Analysis (RCA), to understand human factors engineering and why errors occur. On Day 2, participants use a technique called Failure Mode and Effects Analysis (FMEA) to do proactive risk assessment and redesign processes that reduce the likelihood of adverse events.

Day 1:
Incident Analysis - Root Cause Analysis (RCA)

Program Abstract:

We're all human - errors happen. In our field, when errors happen, they can have traumatic consequences. In this hands-on workshop, we will analyze adverse events in a way that takes the blame away from the individual and evaluates them using a systematic approach. "What was the expected outcome and why did that not happen?" On Day 1, participants will learn how to conduct a Root Cause Analysis and we'll use diagramming to deconstruct and understand how adverse events occur.

Day 2:
Proactive Risk Assessment Using Failure Mode and Effects Analysis (FMEA)

Program Abstract:

Day 2 builds on the principles learned on Day 1, with a change in focus to proactive risk assessment and process redesign. What do we know about system failures and how can we identify problems before they occur? Through interactive activity, participants will use a technique called Failure Mode and Effects Analysis (FMEA) to design processes that take human factors into account and decrease the likelihood of a failure impacting a patient.