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May 7, 2020: Safety Bulletin - Strategies for Safer Telephone and Other Verbal Orders in Defined Circumstances

Medication orders (prescriptions) conveyed verbally by telephone or in person are prone to errors. Problems can arise if a medication order is miscommunicated, misheard, or incorrectly transcribed. ISMP Canada encourages the use of written orders, including electronic orders, to prevent medication errors. However, the current pandemic has increased the need for and frequency of telephone and other verbal orders. This bulletin shares recommendations for practitioners to minimize the risk of errors when communicating medication orders verbally. Read more ...