Dorothy Tscheng, RPh, BScPhm, CGP

Dorothy Tscheng, RPh, BScPhm, CGP, is a Certified Geriatric Pharmacist who graduated from the University of Toronto in 1993 and joined ISMP Canada in 2007. She has more than 25 years of pharmacy practice in pharmaceutical industry, acute care, community pharmacy, drug information, home care and medication safety. Dorothy is a published author of several articles and chapters in various pharmacy resources. Her management tenure includes oversight of the operations of a large drug information centre and responsibility for leading a team to achieve ISO 9001:2008 certification.

Dorothy currently oversees activities within the Individual Practitioner Reporting and Consumer Reporting programs, including analysis of medication incidents, development of safety strategies, and dissemination of incident learning through 2 ISMP Canada's publications-ISMP Canada Safety Bulletin for health care practitioners and SafeMedicationUse.ca Newsletter for consumers. She also precepts pharmacy students from the University of Toronto and the University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences.

Sylvia Hyland, RPh, BScPhm, ACPR, MHSc (Bioethics) completed a baccalaureate pharmacy degree from the University of Toronto, and a clinical pharmacy residency at Women's College Hospital in Toronto. She earned her Master of Health Sciences in Bioethics through the Joint Centre for Bioethics, University of Toronto.

Sylvia's professional experience includes clinical and leadership positions in several hospitals in Ontario. In her work for ISMP Canada, she has assisted with analyses of adverse medication events and has participated in focused reviews of medication use systems in healthcare.

Sylvia has contributed to provincial and national safety initiatives. Examples include: Co-Chair of Canada's Expert Advisory Committee on the Vigilance of Health Products; member of the Ontario Expert Panel on Standards of Care for the Administration of Psychotropic Drugs to Children and Youth in Licensed Residential Settings; member of the National Advisory Council on Prescription Drug Misuse; and member of the Executive Council for the Canadian Centre on Substance use and Addiction (CCSA) national First Do No Harm strategy.

Julie Greenall, RPh, BScPhm, MHSc (Bioethics), ACPR, FISMPC

Julie is a pharmacist, with BScPhm (1981) and MHSc, Bioethics (2006) degrees, both from the University of Toronto. Julie joined ISMP Canada in 2004 to complete the first Canadian Fellowship in Safe Medication Management and became a staff member in 2005. In her current position as Senior Director of Projects and Consultations, she is responsible for coordinating, supervising and conducting a variety of projects and consults (e.g., development of medication safety self assessment (MSSA) programs, critical incident analyses, proactive risk assessments, medication system safety reviews).

Michael Hamilton BSc, BEd, MD, MPH, CCFP

After varied clinical experiences in rural medicine, in-patient care, emergency medicine, and as a coroner, Michael joined the Institute for Safe Medication Practices in 2012. He contributes to the investigation of medication errors and the development of mitigation strategies, collaborates in the many ongoing research projects at ISMP Canada, and is privileged to be able to advise and educate local and international health care providers, administrators, policymakers, and legislators about issues in medication safety. Michael has a BSc and MPH from the University of Waterloo, a BEd from Brock University, and received his MD from Queen's University. He completed his medical residency at the University of Ottawa. In addition to his role at ISMP Canada, Michael provides clinical care in community practice and long-term-care.

Lynn Riley RN

Lynn has more than 30 years of clinical, teaching and managerial nursing experience. She has a varied background that includes staff nurse in critical care, outpatient clinic and homecare. Lynn has also held positions in the Quality and Patient Safety department at Sunnybrook Health Sciences Centre in Toronto and as a Safety and Improvement Advisor with Safer Healthcare Now! in Atlantic Canada.

Currently, Lynn is a homecare nurse in her community and is a Medication Safety Specialist and Educator at ISMP Canada.

Ambika is a graduate from the University of Toronto's Bachelor of Science in Pharmacy (BScPhm) and Post-baccalaureate Doctor of Pharmacy (PharmD) programs. Ambika joined ISMP Canada during her final PharmD rotation, which fostered a keen interest in medication safety and the important role of pharmacists in promoting safe medication practices.

She continues to work at ISMP Canada as a Medication Safety Specialist and is primarily involved in incident analysis and the development of shared learning (such as safety bulletins and the Med Safety Exchange webinars), which includes collaboration with Health Canada on labelling and packaging initiatives. She supports the national program for reporting, sharing, and learning by community pharmacies, facilitates a number of ISMP Canada's safety workshops, and is a preceptor for PharmD students.

In addition to her role at ISMP Canada, Ambika works at an independent compounding pharmacy in Toronto and teaches in the university's pharmacy program.

Dina Dichek, RPh, BScPhm

Dina is a graduate of the University of Toronto, Faculty of Pharmacy. She has practised Pharmacy in many different pharmacy environments, having worked as a consultant, staff pharmacist and manager in the community, hospital, academic, government and association settings. In addition to her drug information positions, Dina has provided clinical pharmacy services to diverse hospital areas and has contributed to or been a reviewer for several medical, dental and pharmacy publications. She also holds certifications in Management and Adult Learning.

Dina joined ISMP Canada in 2015 as a Medication Safety Specialist Consultant.

Carolyn Hoffman, Chief Executive Officer

Carolyn Hoffman RN, BSN, MN, has senior leadership experience in hospital operations, provincial government, nursing regulation and quality improvement in healthcare; all with a focus on patient safety. She was most recently the Executive Director of the Saskatchewan Registered Nurses' Association and was previously the SVP, Quality & Healthcare Improvement for Alberta Health Services, the largest health region in the country.

In 2004, Carolyn was one of the first employees of the Canadian Patient Safety Institute where she was Director of Operations (ONT to BC). Her key responsibilities included internal lead for the development and launch of the Safer Healthcare Now! National Campaign.

Carolyn is a co-author of the Tool for the Concise Analysis of Patient Safety Incidents (2016), Canadian Incident Analysis Framework (2012); the lead author of the 2008 consultation paper on the Development of a Canadian Adverse Event Reporting and Learning System; and co-author of the Canadian Root Cause Analysis Framework (2006) as well as the Canadian Patient Safety Dictionary (2003).