This introductory program, collaboratively developed by ISMP Canada with the Ontario Pharmacists Association, takes an interactive approach to self-directed learning.

Participants will learn about the fundamentals of patient safety, including how human factors impacts both the likelihood of error and the success of improvement plans. Case studies are used to illustrate how to analyze incidents and proactively assess processes for error opportunities. The Ontario College of Pharmacists (OCP) medication safety quality assurance program, AIMS, is highlighted and integrated into the program's 4 modules:

Module 1: Before the Incident
Module 2: Analyzing Incidents
Module 3: Proactive Risk Assessment Using Failure Mode and Effects Analysis (FMEA)
Module 4: Program Summary

Who should take this program:

Pharmacists, pharmacy technicians and pharmacy assistants with an interest in enhancing their knowledge and skills in the area of patient safety and new pharmacy owners, designated managers and supervisors who will be responsible for quality assurance in the pharmacy.

For more information or to register, click here.

This program has been customized for the community pharmacy environment. It is accredited for 6.5 CEUs. Accreditation # : CCCEP: 8003-2020-3044-I-P. Accreditation Expiry Date: May 28, 2022